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Terms & Conditions

Where appearing herein the term “Companion Cruising” refers to “Companion Cruising Pty Ltd”.

By agreeing to these terms and conditions you are agreeing to Companion Cruising's terms and conditions. 

PRICES

  • All prices mentioned on this website are subject to availability, which may be withdrawn and/or changed without notice.
  • All prices quoted are subject to change and a Companion Cruising consultant should be contacted to receive a current quote at the time of booking.
  • Changes to prices may occur by reason of matters outside our control; factors include,but are not limited to,currency fluctuations, fuel surcharges, taxes and cancellation by one or more of the companion/s with whom you have been matched to share a cabin (cruise companion/s).
  • Even after final payment is made, Cruise Lines reserve the right to impose charges in addition to their quoted fare at any time prior to the date of sailing. The passenger must pay additions prior to embarkation.Companion Cruising is not liable for this.
  • Cruise fares regularly change, however your booking cannot be reverted should a cheaper fare be released by the Cruise Line.

FOREIGN CURRENCY PRICING

Select Cruise Lines provide cruise pricing in foreign currency. Fluctuations between the value of the currency and the Australian Dollar often occur which requires a change to the cost of your cruise booking. If your booking is subject to currency fluctuations, at the time of final payment you will be invoiced at the exchange rate of the day, valid for seven consecutive days. At any time after the seventh day Companion Cruising reserves the right to amend the cost of your cruise booking to reflect the most current exchange rate.

NOT INCLUDED IN YOUR CRUISE FARE

It is important that you check on your cruise quote and documentation to see what is included and what is not included. Any additional expenses not covered by your cruise fare are your responsibility and may include, but are not limited to;

  • Fuel Supplement – Cruise Lines may elect to impose a fuel supplement at any time.
  • Port Charges and Taxes – levied by the port authorities at each destination of your cruise.
  • Gratuities – charged by some Cruise Lines as a compulsory prepaid or post-paid supplement.
  • Items of a personal nature.
  • Beverages on board unless specified by the Cruise Line.
  • Passports and Visas – it is your responsibility to make sure you have the correct Visas and your passport is valid for at least 6 months past the date of your return.
  • Insurance – Companion Cruising recommends clients purchase Travel Insurance.

BOOKING PROCEDURE & DEPOSIT REQUIREMENTS

If a cruise companion is found, all parties may be provided with a screening questionnaire to complete to determine if they are a suitable 'fit' with their proposed cabin companion. If then, all parties agree to proceed with the cruise booking you will be required to submit a copy of your passport or valid identification for proof of identity along with signing a disclaimer and release. Companion Cruising will then proceed to make your cruise booking. If you wish to be in contact with your cruise companion, a $50AUD per person fee applies. Provided the cruise booking is made through Companion Cruising this fee will come off the final balance of your cruise. The date for payment of the deposit varies according to the conditions of the Cruise Line. Commonly, a deposit is required at the time of booking, however in some cases the booking may be held under an option period. The option period will vary depending on the Cruise Line. If you are given an option period you must pay the deposit no later than close of business on the day the deposit is due. Details of the deposit amount and option period due date (if any) and final payment details will be identified at the time of booking and particularised on your invoice. Failure to pay the deposit amount on your invoice by the due date will result in the cancellation of your cruise booking.

PASSENGER NAMES

Passenger names and details you provide must be exactly as recorded in your passport or valid identification. Cruise Lines reserve the right to charge fees for name changes and reissue of documentation, payable by you at an additional cost.

DOCUMENTATION

Cruise Lines will not release documentation until all passengers have finalised payment, immigration and registration formalities and completed on-board passenger information forms. As a guide documentation is usually available 14 to 20 days before travel. Incorrect details on a booking may lead to a delay in the release of documentation and additional fees for the reissue of tickets. Accurate completion of your information forms is your responsibility.

FINAL PAYMENT

The due date for final payment will vary between Cruise Lines but as a general guide is due approximately 75 days prior to travel. If your booking is made within the final payment period, you may be required to pay the full amount at the time of booking or in some cases NO LATER than 24 hours from the time your booking is confirmed. Failure to make final payment by the due date may result in the cancellation of your cruise booking. The sooner final payment is received and immigration details completed the sooner documentation can be produced.

ITINERARY CHANGES

Cruise Lines may make changes and are not bound to visit a particular port of call if they decide weather or other conditions do not permit. 
Companion Cruising accepts no responsibility for changes to the cruise itinerary by the Cruise Line.

CANCELLATION CONDITIONS

Please read the cancellation conditions outlined on your invoice before agreeing to the terms and conditions of your booking.Should you wish to cancel your cruise you must provide written notification of this as soon as possible, by letter, email or fax. Cancellation fees will be outlined on your invoice and will be in line with the cancellation conditions of the Cruise Line. One original passenger from the booking must always remain in the cabin. If all original passengers cancel/are replaced, the booking will be subject to applicable cancellation charges. Cancellation fees after final paymenthas been made can be up to 100% of the cruise fare and vary between Cruise Lines. If you are eligible for a refund on your cruise booking this will be refunded to you once we receive the refund from the Cruise Line.

CHANGES TO YOUR BOOKING

Cruise Lines impose fees and charges for changes made to your cruise booking. Often changes may result in the need for a cancellation and rebook of your cruise. Changes attracting fees and/or extra charges include but are not limited to; name changes, changes to the cabin configuration and changing your booking to an alternative cruise departure. Fees and extra charges will also apply when the change made results in the need for your cruise documentation to be re-issued. It is important that you check on the applicable fees and/or charges and the conditions that apply before making changes to your cruise booking.

CHANGES TO CABIN CONFIGURATION

If your cruising companion/s with whom you have been matched to share a cabin cancel their cruise booking, Companion Cruising will use its best endeavours to find a replacement companion. If a replacementcannot be found, your cruise fare will be adjusted to reflect the pricing based on the new cabin configuration. If you wish to cancel, standard cancellation conditions apply.

PASSPORTS AND VISAS

It is your responsibility to ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities of Australia and any Ports on your cruise. Any fines, penalties, payments or expenditures incurred as a result of such documentation will be your sole responsibility. All travellers must have a valid passport for international travel with at least 6 months validity from the date of return.

HEALTH

It is your responsibility to be medically fit to travel including complying with any health requirements for your travel. 
It is your responsibility to carry all necessary vaccination documentation and bring any necessary medication on board. Please check with your doctor should you have any concerns.

WEBSITE

Companion Cruising Pty Ltd operates under Australian Company Number 155 508 544. The terms ‘Companion Cruising’, ‘we’, ‘us’ refers to the owner of the website. The term ‘you’ and ‘your’ refer to the person accessing our website.The term ‘cruise companion’ refers to a person who has been assigned to share a cabin with another person for the purpose of more affordable cruise travel. Please note that the content, including words and images of the pages of the website are for your general information and use only and are subject to change without notice. All pricing displayed is subject to change and availability and will be confirmed at the time of booking. Companion Cruising Pty Ltd reserves the right to correct inaccuracies should they occur.

By submitting a search via our "Find a Cruise" tab you are agreeing to be redirected to our preferred supplier (Cruise1st) and bound by their conditions. 

PRIVACY

Your information will be provided to the Cruise Line for the purpose of your booking. The privacy policy of the Cruise Line will apply to your information.

LIABILITY

Companion Cruising is bound to compliance with the terms and conditions imposed by the Cruise Line. By agreeing to these terms and conditions you are agreeing to those of the Cruise Lines. Once on board your cruise you are governed by the rules and regulations of the cruise ship and Cruise Line. Companion Cruising is NOT LIABLE for any incidents that occur DURING your cruise WHETHER OR NOT THEY DIRECTLY OR INDIRECTLY AFFECT YOU. All bookings are made on your behalf subject to the terms and conditions and limitations of liability imposed by the Cruise Line. If for any reason, any travel service provider is unable to provide the services for which you have contracted your remedy lies against THAT provider.

By proceeding with your booking, you acknowledge you are 18 years of age or older and that you understand and agree with the above terms and conditions.